COVID-19 – Timely allocation of resource and personnel solution

P-SuFs – Patient & Service User Flow System

Following the Covid19 pandemic, the need for the whole of the healthcare system to ensure effective, efficient, and timely allocation of resources and personnel, together with the transfer of care has never been greater. Whilst we must ensure the more vulnerable and disadvantaged members of our communities still receive the health and social care that they need, so as not to compromise their health and wellbeing.

Every healthcare organisation whether it be from the public or private sector has a need to transfer patients/service users to or from hospital, home, care home, specialist, or regular clinic appointments.

Many within the community are disadvantaged due to their specific care, mobility and/or transport needs and are reliant upon the healthcare system to provide suitable transport for them to attend out of home clinical or care facilities. Alternatively, the healthcare provider may arrange for healthcare professionals to provide care for those disadvantaged members of the community, within the places where they live.

Endeavour – Platform Overview

This innovation focuses on ensuring appropriate services and/or transport are matched to the needs of those patients/service users in an effective manner, in real-time. Furthermore, the innovation supports the coherent service provision during transport between the various organisations operating within the health care system, dramatically improving the use of the care professional’s time, the patient/service user’s experience, and efficiency over existing systems.

Using algorithms and AI, the innovation will provide a fully integrated procurement system / process that provides all the required functionality to deliver a seamless, robust, efficient regulated, cloud-based platform. 

The booking service and dynamic patient/service user risk assessment bring ease of use and access to resources in real-time. Ensuring patient/service user needs are matched with the most suitable personnel and resources, whether they are in-house, 3rd party or private provider, local authority, community, charity, or volunteer. This reduces waiting times and delays, reduces risk, and ensures care is provided and undertaken in accordance with standards and regulations. This in turn mitigates missed, postponed, and cancelled visits/appointments and reduces bottlenecks and bed blocking and the associated additional costs of the duplication of work.